募集要項
- 募集背景
- We are currently looking for a Sales Operations Administrator join our team. You will be responsible for being the enhanced support for large IT customers in Japan for Exam Voucher transactions. This role is responsible for working with internal teams and systems to ensure orders are being processed and invoiced in a timely manner, working with customers to setup accounts, respond to questions/concerns, monitor key order metrics, and complete some accounting monitoring activities.
- 仕事内容
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Support Top International IT company with their project.• Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience
• Provide troubleshooting assistance for customer orders, account statuses and relevant problems
• Act as support bridge between local customers and global support teams, Setup outbound meetings with clients to review questions and issues and coordinate product and system demos with customers
• Manage sales process operations and coordinate legal/functional documentation for sales process.
• Monitor performance indicators, manage sales tracking tools and report on important information
• Stay up to date with new product and feature launches and suggest sales process improvements
- 応募資格
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- 必須
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• Proven work experience as a Sales support specialist, Sales support associate, or Customer Service associate
• Excellent communication skills in both Japanese and English
• Understanding of legal/functional paperwork around sales processes in Japan
• Proficiency with MS Office Suite, particularly MS Excel
• In-depth understanding of sales principles and customer service practices
• Analytical and multitasking, Teamwork and motivational skill
- 歓迎
- Hands on experience with ERP and CRM systems,
- 雇用形態
- 1 year contract employee, renewable and possibility to convert to full time employee
- ポジション・役割
- Sales Operation Administrator
- 勤務地
- 東京都港区汐留 (Work from home 3-4 days a week)
- 勤務時間
- フレックスタイム制 標準労働時間1日8時間（コアタイム11:00~15:00)※定時併記不可
- 年収・給与
- 500万円 ～ 700万円
- 待遇・福利厚生
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- All types of insurance, health insurance, unemployment insurance etc
- Commuting allowance
- Work from home 3-4 days a week
- English working environment
- Paid leaves, sick leaves
And more
- 休日休暇
- 完全週休2日制（土・日）、祝日
- 選考プロセス
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- 1st interview with HR
- 2nd interview with hiring manager
- Final interview with APAC
