募集要項
- 募集背景
- A leading software development company is seeking a VP, Operation Lead. The role involves managing customer satisfaction, driving value realisation, and overseeing user community initiatives.
- 仕事内容
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A leading software development company is seeking a VP, Operation Lead.Responsibilities:
* Enhance customer satisfaction and NPS scores
* Ensure value realisation for clients
* Oversee user community and organise periodic conferences
* Initiate recovery processes for value realisation issues
* Coordinate with sales, PS, and operations leaders
* Manage and resolve open tickets for local customers
* Drive renewal and upgrade processes
* Identify and pursue additional sales opportunities
* Provide product roadmaps to clients
* Facilitate customer references and presentations
Requirements:
* More than 8 years of experience managing support teams or operations
* Experience with software delivery and support in SaaS environment
* Knowledge of cloud operations
* Excellent interpersonal communication skills
- 応募資格
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- 必須
- More than 8 years of experience managing support teams or operations
- 雇用形態
- 正社員
- 勤務地
- 東京都
- 年収・給与
- JPY20,000,000.00 - JPY30,000,000.00 (年収)
- 休日休暇
- weekends off, public holidays, paid holidays