募集要項
- 募集背景
- A global IT company is looking for a Customer Success Manager. The selected candidate will strategically enhance customer satisfaction and drive operational excellence.
- 仕事内容
-
A global IT company is looking for a Customer Success Manager.Responsibilities:
* Proactively manage customer satisfaction through data analysis and engagement
* Address customer issues through effective escalation management
* Develop strategic plans to identify challenges and improve client success
* Manage relationships to exceed customer expectations
* Maintain a unified internal view of customer health status
* Organise and lead quarterly business reviews with customers
Requirements:
* Experience with various software types (SQL or JAVA)
* Prior experience as an account manager or project manager in a customer-facing position
* Knowledge of the pharma domain and technology
* Strong troubleshooting skills
* Ability and willingness to travel
* Proficient in written and spoken Japanese and English
- 応募資格
-
- 必須
- Experience with various software types (SQL or JAVA)
- 雇用形態
- Permanent
- 勤務地
- Tokyo
- 年収・給与
- JPY10,000,000.00 - JPY15,000,000.00 per annum
- 休日休暇
- weekends off, public holidays, paid holidays
