募集要項
- 募集背景
- An international electronics manufacturer is seeking a Senior Customer Support Engineer. The selected candidate will resolve high-complexity enterprise support issues, specialising in video conferencing solutions, with occasional support for other enterprise software.
- 仕事内容
-
An international electronics manufacturer is seeking a Senior Customer Support Engineer.Responsibilities:
* Resolve technically complex support issues reported by customers and team members
* Maintain clear, concise, and positive communication in all cases
* Collaborate with department leadership to address technical issues and bugs
* Provide ad hoc feedback on emerging trends and new issues
* Handle non-escalated phone calls and email support tickets as needed
* Assist in creating knowledge base documentation and training materials
Requirements:
* Bachelor's degree or above in computer or electronic and communication
* More than 3 years of experience in a technical support role is preferred
* More than 2 years of experience in troubleshooting videoconference is a plus
* More than 2 years of experience in offering remote technical support is ideal
* Experience with room-based video conferencing, VoIP and SIP/H323 protocols
* Understanding of video conferencing and AV products
* Proficient in MS 365
* Native level written and verbal Japanese; business level written and verbal English
- 応募資格
-
- 必須
- More than 3 years of experience in a technical support role is preferred
- 雇用形態
- 正社員
- 勤務地
- 東京都
- 年収・給与
- JPY8,000,000.00 - JPY11,000,000.00 （年収）
- 休日休暇
- weekends off, public holidays, paid holidays
