募集要項
- 募集背景
- 非公開情報も含むため、詳しくは求人紹介時に担当コンサルタントよりご案内いたします。
- 仕事内容
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大手インポーターでの募集です。【Summary】
代理店営業のご経験のある方は歓迎です。
The role of the Head of National Customer Experience Sales Aftersales has to deliver against two main objectives within the NSCs.
a) Build with the leadership team a culture of customer centric culture reflected in policies procedures strategies and day to day actions. This will be applicable for dealer and customer facing interactions as well as intra departmental cooperation. The role holder will be the customer ambassador within the NSC representing them in the decision making process of above items.
b) Work in close conjunction with the dealer body and field team in practical process improvements across the nation by applying and industry best practices and initiatives. This includes regular dealer visits (alone/with the field team) as well as daily communication with dealers to drive customer centricity and experience for all the brands in the network (SPLIT INWARD OUTCOME)
These two pillars in conjunction with data driven root cause an…
- 応募資格
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- 必須
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<QUALIFICATIONS/ SKILLS and EXPERIENCES>
・ Experience of 8 years or more in a Senior role focused on customer experience and dealer operations
・ At least 10 15 years’ experience in the automotive industry
・ Experience working with automotive dealerships teams investors and senior leadership within organizations
・ Deep knowledge about the automotive landscape in the country
・ A team player capable of working independently as well as part of a larger team
・ A strong relationship builder and negotiator
・ Ability to drive for discontinuity and innovation
・ Proven track record of leadership and change management
- フィットする人物像
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JAC Recruitmentでは、担当コンサルタントが直接企業へ訪問。だからお伝えできることがあります。
面談の際に、採用担当者からお聞きした情報やコンサルタント自身が感じた選考のポイントを皆さまへお届けします。
- 雇用形態
- 無期雇用
- 勤務地
- 東京都
- 勤務時間
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【就業時間】09:00 ~ 17:30
【労働時間制等】管理監督職
- 年収・給与
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【年収】700万円 - 1100万円
- 待遇・福利厚生
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【通勤手当】全額支給
【社会保険】健康保険
厚生年金
雇用保険
労災保険
- 休日休暇
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【有給休暇】入社7ヶ月目には最低10日以上
【休日】土
日
祝日
夏季休暇
年末年始
入社日に付与(入社月によって日数が異なります)、翌年1月に14日付与
- キャリアパス・評価制度
- 【昇給】年1回 (月)