募集要項
- 仕事内容
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【Role Definition】
• Provides first line of support, coordination of services, problem resolution and/or recommendations on selected products and services.
【Responsibilities】
• Addressing customer issues and resolving complaints. Ensuring all customer communication is clearly documented.
• Answering inbound customer service inquiries. Providing analysis or troubleshooting and redirecting them when appropriate.
• Identifying issues and determining appropriate course of action for effective resolution.
• Understanding of products and services offered, providing appropriate solutions to customer queries.
- 応募資格
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- 必須
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Degree Requirement
• Degree or equivalent experience desired
Skill Descriptors
• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Working Knowledge
• Communicates the importance of customer needs/expectations and commits to resolving them.
• Researches and verifies customer needs and expectations.
Japanese: Fluent – Native level (Equivalent to JLPT N1)
- 雇用形態
- 正社員
- 勤務地
- 神奈川県
- 年収・給与
- 想定年収：500万円～800万円程度（応相談）※ご経験・スキルに応じて検討します。
- 待遇・福利厚生
- Social insurance
- 休日休暇
- Full 2 holiday week system (Sat/Sun), National holidays, New year’s holiday, Annual Leave
