募集要項
- 仕事内容
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【業務内容／Responsibilities】
■Plan and create support materials to assist sales members to meet new acquisition goals
■Interact directly with existing clients to meet expectations
■Facilitate registration process， product implementation， onboarding training， and ongoing account review
■Assist with the renewal process for renewal targets
■Manage outreach to customers for product feedback requests and internal escalations to product development teams
■Be the voice of the customer as you partner with engineering， marketing， and sales to deliver best-in-class customer experience
■Make clear both qualitative and quantitative facts about customer usage and needs to better grow product globally
- 応募資格
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- 必須
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【必須条件／Required】
■3+ years of experience as a customer success specialist with corporate clients
■Experience working independently and proactively in a dynamic environment
■Experience managing and delivering multiple projects at the same time
■Native or near-native English ability with strong writing skills
■Intermediate Japanese ability both written and spoken (JLPT N2 or above preferred)
■Flexibility and professionalism to foster strong relationships with team members， GLOBIS colleagues， and outside contacts
■Strong time/project management skills
【歓迎条件／Preferred】
■Flexibility and creativity： ability to come up with innovative alternatives if faced with problems/difficult choices
■Data management and analysis skills (SQL， Tableau， other data visualization)
■Experience
- 雇用形態
- 正社員
- 勤務地
- 東京都
- 年収・給与
- 600～900万円
