募集要項
- 募集背景
- A multinational supply chain management company is looking for a Technical Account Advisor. The selected applicant will serve as the primary point of contact for customer concerns relating to technical questions, issues, or escalation.
- 仕事内容
-
A multinational supply chain management company is looking for a Technical Account Advisor.Responsibilities:
* Coordinate and drive resolution with the company Customer Support, consulting, sales, and product teams
* Ensure adherence to SaaS policies and procedures
* Drive overall service delivery to success by keeping a balance between customer's expectations and delivery realities
* Provide customer escalation management for service issues and involve internal departments
* Develop remediation plans for resolving escalation and drive the tasks in the remediation plan to closure
* Establish relationships with each customer that transcends the tactical delivery details
* Understand new company product releases and specific benefits to customer
Requirements:
* Bachelor's degree or above in Business or Computer Science is ideal
* More than 2 years of experience in a Technical Account Advisor or similar role (customer support, account management, customer success)
* Practical experience in application and understanding of SaaS technology field
* Prior experience in managing customer issues with senior management
* Knowledge of service management framework (ITIL)
* Fluent level written and verbal Japanese and English
- 応募資格
-
- 必須
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More than 2 years of experience in a Technical Account Advisor or similar role (customer support, account management, customer success)
- 歓迎
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Practical experience in application and understanding of SaaS technology field
- 雇用形態
- 正社員
- 勤務地
- 東京都
- 年収・給与
- JPY9,000,000.00 - JPY11,000,000.00 （年収）
- 休日休暇
- weekends off, public holidays, paid holidays
