募集要項
- 募集背景
- A global fashion design company is searching for an Omnichannel Customer Retention Sr. Manager. The qualified individual will drive efficient client experiences across diverse channels through strategic initiatives and data-driven insights.
- 仕事内容
-
A global fashion design company is searching for an Omnichannel Customer Retention Sr. Manager.Responsibilities:
* Develop and implement effective strategies for enhancing customer loyalty
* Encourage repeat business through retention campaigns and programs
* Enhance the existing loyalty program and customer communications
* Lead initiatives aimed at prioritising the customer experience
* Spearhead the development and expansion of retention initiatives
* Conduct data analysis for client behaviour, trends, and retention strategies
* Assess the effectiveness of loyalty programs and retention campaigns
Requirements:
* Bachelor's degree or above
* More than 8 years of experience in marketing or retail business
* 3-5 years of experience in omnichannel marketing and customer retention
* Prior project management experience
* Understanding of CRM, clientele tools, or marketing automation platforms (SFMC, CDP, Snowflake, LINE, etc.)
* Experience in multinational company is preferred
* Proficient in written and verbal Japanese; business level English is ideal
- 応募資格
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- 必須
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More than 8 years of experience in marketing or retail business
- 歓迎
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3-5 years of experience in omnichannel marketing and customer retention
- 雇用形態
- Permanent
- 勤務地
- Tokyo
- 年収・給与
- JPY8,000,000.00 - JPY11,000,000.00 per annum
- 休日休暇
-
weekends off, public holidays, paid holidays
