募集要項
- 募集背景
- A global logistics organisation is looking for an Air Logistics Manager Customer Care. The qualified applicant will lead and optimise the local customer care team to provide customer excellence and sustainable growth.
- 仕事内容
-
A global logistics organisation is looking for an Air Logistics Manager Customer Care.Responsibilities:
* Enhance customer engagement, satisfaction, and retention by maintaining high service quality
* Oversee, track, and propel all sales activities
* Take charge of achieving excellence in customer onboarding
* Focus on continual enhancement of processes and controls for accurate customer contact data
* Actively manage interfaces and facilitate the exchange of data to ensure efficient shipment management
* Prioritise and manage customer complaints effectively to uphold consistent delivery in line with customer commitments
* Foster collaboration with the Operational Care Center (OCC) and Revenue Care Center (RCC)
* Ensure achievement of financial targets and strategic objectives for the CCL
Requirements:
* Prior management experience at a forwarding company (Air Freight Division)
* Business level English
- 応募資格
-
- 必須
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Prior management experience at a forwarding company (Air Freight Division)
- 歓迎
- Business level English
- 雇用形態
- Permanent
- 勤務地
- Osaka
- 年収・給与
- JPY9,000,000.00 - JPY13,000,000.00 per annum
- 休日休暇
-
weekends off, public holidays, paid holidays
