募集要項
- 仕事内容
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You will support customers by providing helpful information, answering queries, + responding to complaints and feedback. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.
・To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
・To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
・To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the systems alongside the (initial) customer order.
- 応募資格
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- 必須
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Fluency in both Japanese and English
Bachelor's degree in economics and logistics related preferred
At least 2 years of experience in Air Logistics
In depth knowledge of Air Logistics operations
Collaborative mindset – sense of urgency and proactive communication
Excellent Customer Service Skills
Ability to work with demanding deadlines
Ability to work independently as well as part of a team
Advanced computer skills with emphasis on Microsoft Office suite
- 雇用形態
- 正社員
- 勤務地
- 東京都
- 勤務時間
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標準時間：9:00～18:00
フレックスタイム制
- 年収・給与
- 想定年収：500万円～700万円程度（応相談）※ご経験・スキルに応じて検討します。
- 待遇・福利厚生
- 社会保険完備、通勤手当、退職金制度、その他会社の定める福利厚生プログラム
- 休日休暇
- 完全週休2日制（土曜・日曜）、祝日、夏季・年末年始休暇、有給休暇、慶弔休暇、産前産後育児休暇、等
