未経験可能！Customer Success Manager(オイル、電力、化学品、EPC業界向け）大手外資系ソフトウェアベンダーの転職・求人情報 22344178

募集要項

仕事内容: 新しい職種ですので未経験でも可能、業界経験を活かしてお客様の技術的支援をする仕事です。外資系ITソフトウェアベンダーへのキャリアチェンジ可能な貴重な求人案件です。
CSMs manage a set of accounts by creating success plans and executing against them.
They regularly check-in with the customer, understand the customer's industry, business, and goals. They build a strong relationship toward becoming a trusted advisor, and service their business needs in an efficient and frictionless manner. They help the customer optimize the utilization of their existing and available products to ensure best practice adoption. They work in tandem with the Account Manager and hand off qualified opportunities for expansion. They act as the customer advocate internally to ensure timely and positive outcomes. They collect information and provide feedback to drive product improvements that lead to greater automation, self-service, usability, and customer empowerment.

応募資格

必須: オイルガス、電力、化学品、EPC業界等にてプロセス設計、生産技術、プラントエンジニアリング、プロジェクトマネージャーやプロダクトサポートなどの技術的経験。

歓迎: Preferred 2-5 years of qualifying experience within the process manufacturing and/or services industry
Preferred 2-5 years of software products working knowledge and/or similar products

入社実績