募集要項
- 募集背景
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Customer Success Managers empower their customers (Travel Sellers and Airlines) to unlock
the most value of As the solutions for higher return on their investment and business impact.
CSMs aim to bring in more expertise to support our customer business expansion.
The Customer Success managers partner with the customer to maximize adoption and to ensure that they
get all the help they need to quickly get business outcomes after implementation of our solutions.
- 仕事内容
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■Own Customer Success Plan: drive customer alignment and goal setting.
■Orchestrate roles in engaging customer in upfront goal setting including external meetings with (key) decision
makers to agree on KPIs, method for tracking, and Success Plan elements.
■Co create success plan with buyer / decision makers, codifying program value driving outcomes.
■Set clear expectations on engagement model with stakeholders building stakeholder map, communicating role of CSM, and with implementation communicating resource requirements, and risks, based on customer deployment readiness.
■If new customer or new solution, participate in internal handover meetings organized by Account Manager to understand Account Plan and customer context.
■Proactively review key metrics, reach out whenever they drop below target, and problem solve ways to drive adoption
■Share best practices for solution usage with customers. Engage consulting resources when necessary to conduct Health Checks.
- 応募資格
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- 必須
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•Bachelor's degree in Business or any related subjects.
•Prior successful experiences where significant amount of time was spent with customers, at all
level. Appetite to understand deep customer needs and their businesses. Demonstrated ability to
advocate for customer internally.
•Curious and knowledgeable about the solutions. Can extract and present solution values to
customers. Ability to develop network internally and at customer.
•The Customer Success Manager needs a deep understanding of the travel industry (players, trends,
principles) and also of the customer whether large or small, airline or Travel Seller. The CSM will have to
develop a sense of customer business drivers and well as their competitive landscape (what make them
successful)
- 雇用形態
- Permanent Employee
- 勤務地
- 東京都
- 年収・給与
- 800万円 ～ 999万円
