募集要項
- 募集背景
- An international IT services provider is looking for an End User Support Engineer. The chosen candidate will be responsible for providing technical support to achieve outstanding customer service. This position is based in Tokyo.
- 仕事内容
-
An international IT services provider is looking for an End User Support Engineer.Responsibilities:
* Repair hardware devices such as laptops, desktops, tablets, etc.
* Conduct troubleshooting for access-related issues
* Oversee and maintain ticket queue in the remedy system
* Provide status updates on tickets as requested by end users
* Drive improvements and maintenance to service delivery in coordination with key functions
* Deliver IT assistance for disaster recovery and emergency response initiatives
Requirements:
* More than 3 years of technical experience
* Practical experience in the data centre field
* Knowledge of common network protocols (TCP or IP)
* Possess valid technical certification (Microsoft, HP, or Dell) is ideal
* Ability and willingness to travel
* Proficient in Japanese and English
- 応募資格
-
- 必須
- More than 3 years of technical experience
- 歓迎
- 完全週休2日制, 土日祝日休み, 有給休暇
- 雇用形態
- 正社員
- 勤務地
- 東京都
- 年収・給与
- JPY6,000,000.00 - JPY7,000,000.00 (年収)
- 休日休暇
- 完全週休2日制, 土日祝日休み, 有給休暇