Administration Manager for a popular food and beverage appliance companyの転職・求人情報 19018201

募集要項

仕事内容: The Customer Support Manager will play a key role post sales strategy, encourage retention among current + new users and lead our purpose-driven, fast-growing brand as a member of the Japan team.
▪ Build the whole Customer Support strategy with deep customer insights to provide excellent & stable services and to ensure customer loyalty.
▪ Lead & inspire internal and external partners to bring the excellent executions via developing clear, insightful and creative goals.
▪ Optimize and manage outsourced Call Center budget and maintain KPIs, such as # of calls, AHT and Service Level.
▪ Prepare weekly/monthly/quarterly reports and analyze call center data to improve processes, ensure resource are properly allocated, and maximize efficiency and customer satisfaction.
▪ Ensure staffs are achieving desired service levels and taking corrective action as needed.
▪ Responsible for answering to operator’s questions, guiding them through difficult call or issues, diffusing angry customers, or handling issues that cannot be fielded by operators.
▪ Responsible for hiring, training, coaching, leading team members and enable them to provide required level of supports.

応募資格

必須: • Bachelor’s degree.
• 5+ years of experience managing people with a group of 5 or more.
• 3+ years of actual experience working full-time in Customer Support section or department.
• Proven ability to develop and maintain effective work relationships with internal and external stakeholders.
• Passion for building brands and CRM knowledge is an advantage.
• Spoken / Written English, TOEIC 700+
• Highly IT literate, proficiency with necessary technology, including Microsoft Office applications and customer management systems.
• Strong coaching and leadership skills, ability to motivate employees.
• Hands on with close attention to detail.
• Full of energy, quick to learn, dynamic, thrive under pressure, can do attitude.

事業内容・会社の特長: An Israel-based manufacturing company, mother company that is the #1 sparkling water brand in the world by volume and the leading manufacturer and distributor of Home Sparkling Water Makers.
Enabling consumers to easily transform ordinary tap water into sparkling water and flavored sparkling water in seconds, making ordinary tap water fun and exciting drink and helps consumers drink more water.
Their products promote health and wellness, are environmentally friendly, cost effective, and are customizable and fun to use.
The products are available at more than 80,000 retail stores across 45 countries.