募集要項
- 募集背景
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A top American IT company is looking for a Sr. Customer Success Manager.
You will belong to the "Software Integrity Group" - providing software security products to various different industries and helping customers build security and quality to their workflow.
A great opportunity if you are interested to learn about new software and hardware that drive the world's high-performing chips for amazing things like autonomous vehicles, smart homes, and machines that learn.
- 仕事内容
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As a Senior Customer Success Manager you will be responsible for:
• Develop and maintain strong relationships with customers
• Advocate for the customer by working closely with professional services, product management, customer support and sales teams
• Develop, deliver and perform customer success plans
• Support customer through training and development of best practices
• Monitor the adoption rates of assigned accounts; help align customer use case with their business objectives
• Maintain strong customer retention rates aligned with corporate goals and execute license renewals
- 応募資格
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- 必須
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• 2-3 year’s account management, customer success or sales engineer experience in the enterprise software space
• Understanding of the software development lifecycle, application security, and/or related field
• Experience with the development, execution, and overview of account plans
• Excellent verbal and written communication and in-person and virtual presentation skills
• Native Japanese and Business English is required (Fluency in multiple languages is a plus)
• Experience negotiating subscription contract renewals
• Ability to travel domestically (10%)
- 雇用形態
- Permanent position
- 勤務地
- 東京都
- 勤務時間
- 所定勤務時間：9:30～17:45（実働7時間15分）、裁量労働制、フレックスタイム制あり
- 年収・給与
- 600万円 ～ 999万円
- 待遇・福利厚生
- 各種社会保険完備（健康保険、厚生年金、雇用保険、労災保険）、育児休業制度、介護休業制度、看護欠勤（家族の傷病を看護するための有給欠勤）、確定拠出年金制度、社員持株制度、各種団体保険（長期障害所得補償保険、総合福祉団体保険、業務災害保険）、EAP（Employee Assistance Program/従業員支援プログラム）、ベネフィットステーション法人会員、社内クラブアクティビティ、海外技術研修
- 休日休暇
- 完全週休2日制（土日）、祝日、年末年始、会社指定日（2日）、有給休暇（初年度12日、ただし入社月による）、夏期休暇（3日）、慶弔休暇
- 選考プロセス
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2-3 interview.
