募集要項
- 募集背景
- As the application specialist, you will be responsible to perform lower environment operational supports for TAX applications in Japan. Also, you will be working along with project & transition managers providing technical assistance and support for new projects. You may involve in daily management of incidents, maintenance and support, development support, and proactive or preventative analysis of systems. You should able to demonstrate knowledge of key business processes, products and services, within agreed areas of expertise
- 仕事内容
-
There are many applications in project phase which needs technical assistance on deployments and co-ordination with various infra teams, this would be handled by the Japan project engineer.
• Primary support for the vendor /inhouse apps not supported by the TCS L3 APAC team
• L1 L2 Support and L3 support for shared desktop local tax apps which are not supported by OSS, global L2 and L3- TCS
• Co-ordinate and provisioning Infrastructure Support for project related activities
• Remediation of GVM /InfoSec findings for lower environments of TAX apps
• Lower environment configuration assistance and deployments
• Working with project managers, architect teams to analyse and provide IT standard assistance from a Global support perspective
• Oversee the TCS TOPAZ resources in Japan to have them aligned to the global culture and to fill the gaps between the support team and business
• Re-creation, analysis, troubleshooting, and diagnosis of incidents relating to off-the-shelf and proprietary applications and/or platforms.
• To determine root cause of incidents (configuration vs defect) in lower environments.
• Liaison with appropriate teams for the development of corrective actions or viable workarounds to resolve incidents.
• Installation of applications in supported environments.
• Deployment of application upgrades and fixes.
• Responding to automated alerts on the health of systems.
• Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of applications.
• Performing routine audits of systems for preventative maintenance of applications and reporting on their status.
• Adhere to ITIL guidelines for Incident, Problem and Change Management.
• Effective call management including logging, monitoring/updating, prioritizing and resolving incidents in a timely fashion.
• Ensures all work is carried out and documented in accordance with required standards, methods and procedures.
- 応募資格
-
- 必須
-
Intermediate to advanced knowledge of .NET frameworks.
• SharePoint knowledge as an additional skill set.
Knowledge of SQL Server, SSIS, SQL Reporting Services, experience with Local Language Pack (Japanese).
• Demonstrable Intermediate to Advanced knowledge of web platforms such as IIS, SSL, SFTP, LDAP, Active directory etc.
• Demonstrable Intermediate to Advanced knowledge of Azure application hosting, IaaS and PaaS.
• Basic understanding on how to read and understand code (Code-competency) for diagnosis, escalation to development teams.
• Knowledge of troubleshooting tools and techniques related to networks and systems i.e. remote access tools, Windows Support tools, connectivity tests, file server access control and permission, etc.
• General understanding of networking/LAN/WAN/DMZ concepts, load balancers, active directory.
• Knowledge of and ability to troubleshoot data feeds to and from a variety of sources.
• Understanding of multi-tiered application architecture concepts.
• Creation of queries, running pre-defined scripts, configuration, security, and interpreting logs and traces.
• General understanding of various IT security concepts as they relate to production environments.
• Proficiency in English and Japanese languages with excellent written & verbal communication skills.
- 雇用形態
- Regular
- 勤務地
- tokyo
- 勤務時間
- regular
- 年収・給与
- 10 million yen ～ 12.99 million yen
