募集要項
- 仕事内容
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Lead Service Department in Japan against Set KPI as outlines by ROW Service Department.
Manage Customer Satisfaction Score (OSAT & NPS) for customer for after sales Service.
Build clear scope of work for each supplier, and be accountable for the success of the suppliers against set weekly KPI.
Assure local service partners to execute global strategy on ground.
The career path could be for Service Delivery Geo Lead or SDM covering multiple country based out of japan.
- 応募資格
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- 必須
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・Experience of working with Japanese Telecom Operator (DoCoMo, Soft Bank) on customer Service Domain on OEM side or from Online brands like Rakuten, Yahoo-shopping, Amazon.
・Managing Service franchisee operation in Japan with large customer base and franchisee network across japan.
・Project Management/Service Delivery experience
- 雇用形態
- 正社員
- 勤務地
- 東京都
- 年収・給与
- 700万円 ~ 900万円