募集要項
- 募集背景
- 新規事業の拡大と伴い、部門初のサービスデリバリーマネージャーを募集しています。
- 仕事内容
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同社の提供する製品・サービスのデリバリーを管理し、クライアントとのリレーションシップを持続しつつ新規のクライアントを開拓をして頂きます。• Develop controls and identify pro-actively opportunities to reduce penalties caused for not comply with customer SLAs .
• Determine areas of improvement on internal processes to adapt to market requirements, technology evolution, and customer demands.
• Interface with senior team at the customer organization to represent support team and address support engagement – work as a bridge between the local requirement in Japan and the worldwide support from HQ.
• Establish productive working relationships within support team and product organizations to efficiently address customer issues in Japan locally.
• Build clear scope of work for each repair supplier, and be accountable for the success of the suppliers against set weekly KPI.
• Assure local service partners to execute business strategy on ground.
- 応募資格
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- 必須
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・Must have EXCELLENT ENGLISH communication and written skill.
・Experience in operations and customer facing situations addressing regional support engagement – need customer facing candidate.
・Hands on knowledge of Excel and a good knowledge of basic statistical analysis.
- 募集年齢(年齢制限理由)
- 長期勤続によりキャリア形成を図るため （長期勤続によりキャリア形成を図るため）
- 雇用形態
- 正社員
- 勤務地
- 東京都
- 年収・給与
- 最大900万円までの高年収
- 休日休暇
- 土日休み
- キャリアパス・評価制度
- The career path could be for Service Delivery Geo Lead or SDM covering multiple country based out of japan.
