募集要項
- 仕事内容
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■Your opportunity
E－com BtoC Logistics Back office will be reposnible for daily tasks and support the definition of standards, procedure and Service Levels of our logistics for several brands.
You will act as main interface of the BtoC Logistics team for the organization of the operational support activities to Brands and Customer Care.
■How you will contribute
The position will challenge 3PLs and delivery partners to achieve agreed target including efficiency gains and continuous improvement of processes. The position also to support the identification of improvements opportunities and lead their implementation, both in terms of specific or HQ－driven global projects.
BtoC Logistics Back office team KPIs definition and control
Definition of processes and procedures at WW/APAC level to manage daily interactions with Brands Ecommerce Operations and Customer Care
Direct support on daily tasks of BtoC Logistics Back office team when required
etc...
- 応募資格
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- 必須
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・Bachelor Degree
・Minimum 5 years working experience in a BtoC Operations department （i.e. Logistics, After－sales, Customer service,EC）. Strong knowledge of Logistics and After－sales service operation is plus
・Working experience in Fashion ＆ Luxury industry is plus
・Excel / Words/ Power point skill is must
・Good knowledge of Sales Force Service Cloud. SAP user is plus
・Fluency in Japanese, and business llevel English is a must.
・Solid decision making and troubleshooting skills
- 雇用形態
- 正社員
- 勤務地
- 東京都
- 年収・給与
- 年俸制12分割
- 待遇・福利厚生
- 社会保険完備、交通費支給、社員割引制度、財形貯蓄、屋内禁煙、等
- 休日休暇
- 年間休日120日、土日祝、有給休暇、年末年始、慶弔休暇、等
