|仕事内容||■Serve as the primary support contact and technical support liaison to assigned customers.
■Provide a high level of technical competence to independently resolve complex trouble reports with the Applications, Appliances and surrounding network elements (NE).
■Maintain information on assigned customer, including contact points, deployment data, remote access method(s) and other information as requested by management.
■Serve as a technical expert within the team; assist and guide engineers in the execution of their duties and problem resolution.
■Travel to customer sites or data centers as required, to fulfill tasks such as issue resolution involving deep network and application analysis, upgrades, assist with site expansions and performing assessments and site/system audits.
|応募資格||■At least five years of experience in the technical support arena in a high availability software and/or telco/mobile-telco environment, preferably in a multinational company dealing with customers and colleagues around the world.
■At least four years' IP routing and networking experience in the following areas: VLANs, VPN, firewalls, NAT, load balancing.
■Protocol-level knowledge of internet technology, TCP-IP and operations.
■Minimum four years' UNIX (Linux and/or Solaris) administration.
■At least three years' demonstrated web and application-level experience with protocols such as HTTP/HTML, IMAP, SMTP, POP3, and MAPI.
■Demonstrated mobile networking experience, with skills in CDMA, GSM, GPRS, PDSN, SGSN, GGSN, and tunneling protocols.
■A good communicator who can build good relationships with different people in different roles in the Company