|職種名||IT Support Specialist|
|仕事内容||-Provides IT services, implements IT management systems and strategies, provides daily technical support to users on information management tools and technology infrastructure. -Analyses and Identify users' IT inquiries via on-site, tickets, e-mails and phone calls by providing guidance and troubleshooting assistance. -Reporting, analyzing and solving errors in standard client software packages, communication lines, LAN, WAN and configurations. -Coordinates with Global Engineering teams to improve the end user workplace environment and provide the appropriate IT technologies to increase operational efficiencies and guarantee consistency within the Coprate Global IT environment -Provides or assists in technical training of clients to insure the proper use of PC/IC devices. -Provides input to the further development of standard IT support processes. -Follows-up on all incident reports to insure the incident is resolved in a timely manner to the satisfaction of the client and service level agreements are met.|
|応募資格||-Minimum 2 years of hands-on experience in IT Technical Support
-Experience with Microsoft Windows OS, Microsoft Office, PC hardware/software, etc.
-Experience with network management, LAN and TCP/IP.
-Able to analyze & solve a wide variety of incidents & problems
-Capability to work independently and structured
-Strong team player with proven flexibility in time and tasks and support attitude
-Effective interpersonal and communication skills across all levels and functions of the organization (business management and users), as member of a global IT organization
-Excellent communication skills in written and spoken English is a MUST
-Working experience at a Gaishi Firm
-Excellent Communication Skills -Excellent English Skills -Able to identify problems and solving them
|年収・給与||4.0 to 6.0 million yen, based on qualifications and experience|
|待遇・福利厚生||All basic insurance covered, travel expense covered.|
|休日休暇||Weekends and holidays, sick leave and paid leave.|