その他、SCM・ロジスティクス・物流・貿易系
Customer Care Manager (Tokyo) - Medical Device Company
掲載期間:20/01/24~20/02/12求人No:EWJ-JO-1906-419024
再掲載その他、SCM・ロジスティクス・物流・貿易系

Customer Care Manager (Tokyo) - Medical Device Company

外資系企業 大手企業 英語力が必要

募集要項

仕事内容
・Develops the job performance standards and goals for all CCRs to achieve the organization’s customer care and retention goals and assist in reaching revenue objectives for Japan.
・Instills a customer-focused culture that promotes and drives Customer Loyalty (as measured by Customer Allegiance Score, CAS) through the delivery of market leading customer experience.
・For Business Continuity purposes, ensures all team members are properly trained, procedures and policies properly documented, all team members have backups, Job Descriptions and Job Expectations are properly documented, and the team has the ability to work from anywhere.
・Assists in the development and implementation of ‘best practice’ processes across the organization to ensure efficiency resulting in reduced costs and improved customer service.
・Assigns and directs the workflow to ensure excellent service is delivered through appropriate staff planning, people development, improvement projects, and scheduling to meet/exceed all of the department’s goals.
・Develops a training curriculum and personal development plan for all staff, and conducts training as required to achieve goals and service standards.
・Liaises with other supply chain, commercial, and shared service functions to ensure alignment and an enhanced customer experience. This includes but is not limited to working with Planning, Logistics, Sales, Marketing, and Finance.
・Helps and mentors the team to solve problems that affect the service, efficiency, effectiveness, and productivity of the Customer Care group, and acts as the escalation point for most issues.
・Analyzes and summarizes data on all facets of the operations to drive transparency and objective and strategic decision making and proposals.
・Establishes and maintains timely and thorough reporting to the Customer Care Lead and Commercial Operations Leaders on all customer care management facets of the organization.
応募資格
必須
・University Degree in Management, Finance, Supply Chain, Logistics Business, Engineering, or an equivalent technical discipline. MBA is a plus.
・10+ years of proven customer service, supply chain, operations supervision and/or management experience.
・Experience in building high performing customer-facing teams that succeed in a high-volume and fast-paced business and industry.
・Excellent communication, presentation, negotiation, organizational, motivational, and strategic planning skills.
・Expert experience with SAP and/or Enterprise One.
・Ability to adjust priorities and manage time wisely in a fast-paced and changing environment.
・Ability to communicate in both English and the local language in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to all employees.
・Has the ability and desire to move up 2 or more career levels.
・Strong people leadership skills, and prior success in leading by influence in a matrixed organization.
・Has a strong passion to exceed goals and commitments for self and team, in additions to ensuring KPIs and metrics are met.
・Travel up to 10% including some international travel.
・Attends Sales Meetings, conferences and seminars as required.
歓迎
[Preferred Knowledge, Skills and Abilities]
・Strong financial and business acumen skills.
フィットする人物像
[Desired Characteristics]
・Strong analytical and problem solving skills and the ability to successfully interact with staff to problem solve (and preferably coach the team) to achieve goals.
・Goal oriented with passion, drive a commitment to excellence and a can-do spirit.
・Does not settle for status quo, and strives to improve processes, eliminate waste, increase employee and customer satisfaction, and build a high performing team.
雇用形態
Full time
勤務地
Tokyo
年収・給与
9 million yen ~ 10 million yen
(Experiences and skills will be considered)
待遇・福利厚生
Social insurance
休日休暇
Full 2 holiday week system (Sat/Sun) national holidays
New year’s holiday
Annual Leave

会社概要

社名
非公開
事業内容・会社の特長
Global Medical Device Company

この求人の取扱い紹介会社ご相談や条件交渉などのサポートを行います。 取扱い紹介会社の詳細へ

エンワールド・ジャパン株式会社
厚生労働大臣許可番号:13-ユ-010605紹介事業許可年:1999年
設立
1999年
資本金
6500万円
代表者名
鈴木 孝二
従業員数
法人全体:210名

人紹部門:140名
事業内容
求人事業の提供、人材紹介・人材派遣・紹介予定派遣サービスの提供、および上記に付帯する業務
厚生労働大臣許可番号
13-ユ-010605
紹介事業許可年
1999年
紹介事業事業所
東京、大阪、名古屋
登録場所
本社地図を見る
〒104-0031 東京都中央区京橋三丁目1番1号 東京スクエアガーデン12F
関西オフィス地図を見る
〒 530-0001 大阪市北区梅田3-3-45マルイト西梅田ビル4階
名古屋オフィス地図を見る
〒460-0008 愛知県名古屋市中区栄3-14-7 RICCO 栄 8階
ホームページ
https://www.enworld.com/
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Customer Care Manager (Tokyo) - Medical Device Companyの転職・求人情報 9484551。プロのコンサルタントがサポートする日本最大級のキャリア転職情報サイト。年収800万円以上の高年収、管理職、スペシャリストの求人、非公開求人スカウトも多数。