募集要項
- 募集背景
- A global provider of robotic automation solutions is searching for a Customer Success Director. The successful applicant will be responsible for supporting technology growth in order to drive customer success.
- 仕事内容
-
A global provider of robotic automation solutions is searching for a Customer Success Director.Responsibilities:
* Boost customer adoption, retention, and satisfaction
* Develop strong business relationships with clients
* Collaborate with clients to reach goals and KPIs
* Find and follow through on upsell opportunities
* Provide internal functions with customer information such as requirements or issues
* Handle account escalations
Requirements:
* Bachelor's degree or above in a relevant field
* 12+ years of experience managing customer-facing organisations
* Experience in customer success or proven record of boosting customer satisfaction and retention
* Expertise in business operations
* Experience in sales, post-sales, and consulting
* Leadership skills
- 応募資格
-
- 必須
- 12+ years of experience managing customer-facing organisations
- 歓迎
- 英語力必要。その他は詳細からご確認ください。
- 雇用形態
- Permanent
- 勤務地
- Tokyo
- 年収・給与
- JPY18,000,000.00 - JPY25,000,000.00 per annum
- 休日休暇
- 完全週休2日制, 土日祝日休み, 有給休暇