募集要項
- 募集背景
- An international consumer electronics company is looking for a QA/Customer Service professional with a tech/wireless devices background. In this role, you will be the primary point of contact for customer inquiries and requests as the representative of the well-known electronics brand.
- 仕事内容
-
An international consumer electronics company is looking for a QA/Customer Service professional with a tech/wireless devices background.Responsibilities:
* Own post-launch support for any products in Japan with customer satisfaction and timely response.
* Direct customer complaint handling and customer regular quality review
* Track and report post-launch quality issues and feedback from carriers, sales team, and other relevant sources
* Investigate reported issues locally, determine root causes and drive resolution with appropriate local resources
* Deliver accurate and clear information when investigating customer issues with headquarter resources
* Deliver customer requests, issues, information when communicate with headquarter, and optimize the answer, report from headquarter to satisfy customer expectations
Requirements:
* Bachelor's degree or higher in Scientific disciplines
* 3+ years' experience in technical support, product testing and/or quality assurance in the wireless industry
* Advanced knowledge and/or experience with PC hardware and software
* Advanced level verbal and written proficiency in Japanese
* Business level verbal and written proficiency in English
* Competency in MS Office suite: Word, Excel, PowerPoint
- 応募資格
-
- 必須
- 3+ years' experience in technical support, product testing and/or quality assurance in the wireless industry
- 歓迎
- 英語力必要。その他は詳細からご確認ください。
- 雇用形態
- 正社員
- 勤務地
- 東京都
- 年収・給与
- JPY8,000,000.00 - JPY12,000,000.00 （年収）
