募集要項
- 募集背景
- A leader in software engineering and IT services is searching for a Senior Technical Quality Reviewer. In this role you will build and promote a quality-oriented organizational culture through innovative quality infrastructure, communications, awareness programs, and training.
- 仕事内容
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A leader in software engineering and IT services is searching for a Senior Technical Quality Reviewer.Responsibilities:
* Facilitate and conduct audits, analyze audit findings, suggest actions to improve the quality of products and services, and track for closure
* Review support requests in accordance with KPIs and SLAs
* Ensure the accuracy of customer satisfaction and productivity metrics
* Provide individual and group coaching for quality-related issues
* Identify quality assurance challenge areas, oversee projects to address issues, and measure the impact of these initiatives
Requirements:
* Bachelor's degree or higher
* At least a year of experience as a quality analyst in an IT service desk environment
* 3+ years' experience as a developer/systems engineer
* Experience in the creation and implementation of new workflow instructions
* Proficiency in at least one of Java, Python, PHP, or Go (for development) OR strong knowledge of Linux/Unix and Windows server (for system admin/network)
- 応募資格
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- 必須
- At least a year of experience as a quality analyst in an IT service desk environment
- 歓迎
- 英語力必要。その他は詳細からご確認ください。
- 雇用形態
- 正社員
- 勤務地
- 東京都
- 年収・給与
- Up to JPY12000000 per annum
- 休日休暇
- 完全週休2日制, 土日祝日休み, 有給休暇