募集要項
- 募集背景
- A consumer goods group is in need of a Customer Experience Manager. This position will support the company's flagship stores, customer call centres, and third party logistics customers.
- 仕事内容
-
A consumer goods group is in need of a Customer Experience Manager.Responsibilities:
* Work with brand managers to apply brand guidelines to flagship stores and ensure call centre agents communicate appropriately with customers
* Manage day-to-day operation activities for flagship stores such as staffing, stock management, reporting, etc.
* Serve as the point of contact for all call centre operation matters such as software systems, training, KPIs, communication with third parities, etc.
* Manage third party logistics partners and monitor their KPIs
* Work with the supply manager to ensure proper stock management
Requirements:
* Call centre experience
* Customer service experience for consumer products
* logistics and stock management experience
* Experience in brand activation
- 応募資格
-
- 必須
- logistics and stock management experience
- 歓迎
- 英語力必要。その他は詳細からご確認ください。
- 雇用形態
- Permanent
- 勤務地
- Tokyo
- 年収・給与
- JPY8,000,000.00 - JPY12,000,000.00 per annum
- 休日休暇
- 完全週休2日制, 土日祝日休み, 有給休暇