募集要項
- 仕事内容
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•Responsible for installing, troubleshooting, upgrading and maintaining products/equipment.
•Compliance － Adhere to procedures and protocols outlined by the Global Service and Training （GST） organization and the company.
•Provide Customer Service – Respond to customer inquiries and complaints, participate in customer site evaluations, upgrade hardware, software or assay, perform training, execute product installations, conduct preventive maintenance, and provide ongoing service and support for all equipment at the customer facility and via telephone.
•Ensure instrumentation is in compliance with regulatory requirements and quality control standards
•Conduct advanced troubleshooting to repair, test and qualify instruments
•Provide support to customers as per Service Level Agreements （e.g. 24/7 support at 24 hours notifications）
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- 応募資格
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- 必須
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Education:
Certificate or Degree in Electronics, Science or other equivalent qualification
Languages:
Native level verbal and written business communication in Japanese.
Good communication and presentation skills in English preferred.
Ability to read, understand and write technical information in English is required
Experience/Professional Requirement:
・Minimum of 5－10 year’s experience related experience in service/technical support environment
Experience in supporting highly complex diagnostic equipment and assays in a medical or clinical laboratory environment, blood screening center or an equivalent facility will be an added advantage.
・Organizational, presentation and record keeping skills
・Ability to communicate in English both verbally and Written （preferred）
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- 歓迎
- ・Background / Experience in working in a medical diagnostics laboratory, or blood bank will be an additional advantage.
- 雇用形態
- 正社員
- 勤務地
- 東京都
- 年収・給与
- 700万円 ～ 999万円
