募集要項
- 募集背景
- A global logistics provider is looking to hire an experienced Customer Service Manager. The successful candidate will be tasked with supervising and coordinating the activities of customer service representatives to ensure smooth day-to-day operations.
- 仕事内容
-
A global logistics provider is looking to hire an experienced Customer Service Manager to ensure smooth day-to-day operations.Responsibilities:
* Plans, prepare, and devise work schedules based on budgets and workloads
* Train, instruct, observe, and evaluate customer service representatives
* Resolve complaints and answer questions from customers regarding services and procedures
* Provide sales & marketing support to the Business Development Manager
* Prepare and submit monthly reports, call reports, and other records to the Country Manager
Requirements:
* 2+ years' supervisory experience in a customer service or key account desk environment
* Basic knowledge of logistics and distribution
* Strong communication skills and adept at speaking on the telephone
* Proficiency in MS Office applications
* Verbal and written English proficiency
- 応募資格
-
- 必須
- 2+ years' supervisory experience in a customer service or key account desk environment
- 歓迎
- 英語力必要。その他は詳細からご確認ください。
- 雇用形態
- Permanent
- 勤務地
- Tokyo
- 年収・給与
- JPY6,000,000.00 - JPY8,000,000.00 per annum
- 休日休暇
- 完全週休2日制, 土日祝日休み, 有給休暇
