募集要項
- 仕事内容
-
• Work with the world's most famous IT company (which includes online advertising technologies, search engine, cloud computing)
• Able to run a business organization.
• Proven track record of project and program management, as well as organization unit management
• Take ownership of support issues, engaging other internal / external expertise as required.
• Effectively resolve escalations and have excellent customer communication skills.
• Serve as a business partner for Google on customer and operational initiatives
• Lead the Google Cloud Platform operation
• Own business KPI’s and drive action to achieve them
• Ensure staffing/productive hours targets are met
• Drive employee engagement and satisfaction
• Administer finances of the operation
• Act as the main point of contact for the Google management team
• Watch for support trends and adjust processes accordingly and align with the business for continuous process improvements.
- 応募資格
-
- 必須
-
• Japanese Citizenship (Japanese: Native level)
• 5+ years’ at least in a Developer, SysAdmin, DevOps, role managing complex environments
• Experience managing multiple clients in IT services area.
• Capable to manage more than 50 resources team.
• Proven experience managing customer, escalations, contracts, rotation, etc.
• Excellent ability to identify specific customer needs and drive closure to identified customer issues.• ITIL Foundation certification (v3 or higher).
• Supervise and assist help desk technicians to ensure they respond to inbound calls and tickets in an efficient and timely manner.
• Capable to create unambiguous and high quality deliverables.
• Experience managing human factor and delivery complexity without impacts.
• Capable to generate realistic mid and long term roles.
- 歓迎
-
• Self-motivated, self-driven and capable to understand team needs.
• Proactive and capable to manage resources issues in day to day.
• Excellent ability to build a strong team environment.
• Able to coach and mentor others on understanding the customer and identifying specific needs.
• Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.
• Detailed oriented, capable of investigating escalated incidents and requests, communicate professionally in a timely manner, with the ability to adapt and learn new skills quickly.
• Manages constant changes and effectively deploy new services.
- 雇用形態
- 正社員
- 勤務地
- 東京都
- 年収・給与
- 1500万円 ~ 2499万円