募集要項
- 募集背景
- This leading global insurance company is currently recruiting for the role of Assistant Manager - IT Service Management. The top applicant selected for this position will demonstrate strong teamwork skills as well as experience in a similar ITSM or helpdesk based role. This is a great chance to drive your career forward in a global environment.
- 仕事内容
-
【1000万円~2000万円】Responsibilities:
* Design & optimize IPM processes to ensure consistency across all IT areas (application development and infrastructure organizations)
* Tailor communications to various stakeholders during high impact incidents
* Ensure root cause analysis and remediation plans are tracked and implemented in a timely manner
* Define KPIs for IPM services and drive improvements based on KPI data
* Implement, train, and maintain IPM tools
* Ensure compliance with control policies and all risks identified through self-assessments or outside groups are addressed in a timely manner
Requirements:
* Strong leadership skills to manage a team of 5+ staff
* Strong teamwork skills to work across regions (Asia, US, EMEA) and with other parts of the Japan IT organization
* Excellent communication skills
* Broad IT understanding
* Good working knowledge of the ITIL model
* 5+ years' work experience; 3+ years' experience in a similar ITSM (ITIL related) or helpdesk role is preferred
* Native level Japanese and business level English (full bilingual fluency preferred)
- 応募資格
-
- 必須
-
Good working knowledge of the ITIL model
5+ years' work experience; 3+ years' experience in a similar ITSM (ITIL related) or helpdesk role is preferred
Native level Japanese and business English
- 雇用形態
- Permanent
- 勤務地
- Tokyo
- 年収・給与
- JPY10,000,000.00 - JPY20,000,000.00 per annum