募集要項
- 募集背景
- 事業拡大のための増員
- 仕事内容
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Main Tasks
Processes and Projects
Coordinate and facilitate projects, including changes, in Customer Service.
Identify local risks, initiate mitigation actions and escalate issues to key stakeholders.
Implementation of projects/processes by supporting change management, training, and test management requirements.
Support go-live activities, ensuring business continuity and user readiness.
Support validation of requirements & solution design, e.g. facilitating fit/gap analysis, highlighting local legal and regulatory requirements.
Training
Collect and validate local training requirements for Customer Service organization.
Support development, updating, and facilitation of Order Processing Alignment and Harmonization (OPRAH) training, including materials.
Coordinate training programs for CSO and CSL development, e.g. CSO/CSL Foundation, CSO/CSL Advanced, and APICS.
Training execution.
Continuous Improvement and Governance
Knowledge transfer and
- 応募資格
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- 必須
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Minimum and Education and Qualification Required for the Position
Education
Bachelor’s degree in business or engineering required.
Masters degree in business is preferred.
Japanese/English : Business level
Experience
Minimum 9 years of relevant experience in customer service, training (e.g. teaching), consulting, or related supply chain field is required - model case: 3 years in customer service/communicator, 3 years training in SCM, ERP (especially SAP SD module) or communication, 3 years ERP system support/key user.
SAP Solution Consultant SCM-order Fulfillment and relevant SAP SD module certification is preffered
Experience in shadowing of communication with customers is preferred
Working in global/regional and project environment is preferred.
Tec
- 雇用形態
- 正社員
- 勤務地
- 東京都
- 勤務時間
- フレックスタイム制（コアタイム 10：30～15：30）
- 年収・給与
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700万円～900万円
前職の給与により考慮
- 待遇・福利厚生
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全額支給
退職金制度,各種社会保険完備
- 休日休暇
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会社規定,祝日,日,土
有給休暇,年末年始休暇,慶弔休暇
メーデー、クリスマス、その他会社の定める休日、育児休業制度
