募集要項
- 仕事内容
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• Dealing with reactive issues with customers via inbound and outbound email mainly
• Possibility to expand communication channels, like Phone and Chat to make outbounds for taking care of customers’ account health proactively
• Build and sustain an extremely high level of skills centered on sophisticated customer handling and superior communication
• Own customer issues to the point of resolution, keeping customers updated throughout
• Ensure all information related to customer issues is logged and tracked
• Provide a quick and thorough understanding of customer priorities & identify key improvement areas. Understand our customer needs & act with the customer in mind
• Be an advocate and ensure satisfaction of the High Value customer group
• Provide up-selling, cross-selling and account retention services as directed or needed
- 応募資格
-
- 必須
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• Previous customer service experience/call handling environment is welcomed
• Customer orientation and ability to adapt to different types of characters
• A proven ability to deal with challenging customers and situations
• Must be proven performer in achieving metrics
• An excellent communicator with the ability to build and maintain strong working relationships
• Ability to work in a team-oriented, collaborative environment and a willingness to pitch in where needed.
• Proven problem-solving skills and experience in delivering practical solutions
• Ability to multi-task, prioritize, and manage time effectively
• A high degree of flexibility, team spirit and independence
- 雇用形態
- 正社員
- 勤務地
- 東京都
- 勤務時間
- 9AM - 6PM
- 年収・給与
- 550万円 ～ 649万円
- 待遇・福利厚生
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• WFH allowance
• Lunch allowance
• Transportation fee (monthly commuter pass)
etc
