募集要項
- 仕事内容
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【Essential Job Elements】
P&L: Manage P&L of the business operations, including the development and execution of the overall business strategy.
Operations: Drive operational improvements for contact center operations, including optimizing resource allocation within and across teams, improving operational effectiveness, quality, and performance against SLAs, and measuring progress against business goals.
Team management: Manage high performance teams Improve organizational efficiencies, and build scalable business processes and infrastructure.
Strategy: Lead cross-functional strategic planning activities to plan budgets, expansion plans and operational plans
Business Growth: Lead & collaborate efforts with the solutions team for market opportunities.
Risk & Compliance: Ensure compliance with all client regulatory requirements.
【ポジションについて】
■日本法人のディレクターと同等のポジションにて、大手クライアントのグローバルおよびローカルのマネジメントを行います。
■大阪・札幌・福岡の各拠点の9人のOperation Managerのマネジメントをしながら、500名規模の業務を運営管理していただきます。
※勤務地は上記いずれかをベースとして出張対応いただきます。
- 応募資格
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- 必須
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●英語・日本語（ビジネスレベル）
●下記いずれか
1)BPO業界でのマネジメント経験
2)グローバル規模のアカウントマネジメント経験（ビジネス戦略・P/L管理）
- 歓迎
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•12+ years of operations experience within a BPO.
•Successful track record in growing and inspiring large teams, with proven ability to select, attract, motivate, retain, and develop leaders and team members.
•Successful track record of improving performance against quality, efficiency, and effectiveness metrics, and meeting/exceeding contractual service level performance requirements.
•Experience of managing P&L, driving performance and growing businesses.
•Strong customer service orientation and client management skills
•Experience with a matrix driven global organization.
•Proven track record of building strong relationships with stakeholders
•Excellent communication, negotiation and conflict management skills
•Analytical acumen and the ability to streamline complex processes
•MBA/ PG Degree
- 雇用形態
- 正社員
- 勤務地
- 北海道札幌市
- 年収・給与
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■年収
7,000,000円～12,500,000円
■給与補足
Base 7-11.5M ＋Incentive
- 待遇・福利厚生
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■社会保険（健康保険、厚生年金保険、介護保険、雇用保険、労災保険）
■特別休暇（看護・介護・忌引等）
■育児支援制度（産前産後休暇、育児休暇、託児所費補助）
■資格取得支援制度
■受動喫煙防止措置：屋内原則禁煙(喫煙専用室設置)
■退職金制度
- 休日休暇
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年間休日122日(2022年度)
■完全週休2日制(土曜日、日曜日、祝日)
■慶弔休暇
■有給休暇
■産前・産後休暇
