募集要項
- 仕事内容
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【The Role】
The Delivery Leader will be responsible to manage the overall operations program scope for a client and maintain its continuous alignment with strategic business objectives; set program plan and make recommendations to modify it when necessary, set priorities, ensure optimization, and resolve conflicts to enhance effectiveness in reaching business results or strategic goals. This is a key leadership role with P&L responsibility and will directly impact the growth trajectory of one of the most disruptive and fastest growing businesses of the company.
【ポジションについて】
■Delivery Leaderは、日本法人のディレクターと同等のポジションにて、大手クライアントのグローバルおよびローカルのマネジメントを行います。
■大阪・札幌・福岡の各拠点の9人のOperation Managerのマネジメントをしながら、500名規模の業務を運営管理していただきます。
（勤務地は上記いずれかをベースとして出張対応いただきます）
■P&L,Operation,Team management,Strategy,Client Satisfaction,Business Growth,Risk&Compliance
- 応募資格
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- 必須
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●英語・日本語(ビジネスレベル)
●下記いずれか
1)BPO業界でのマネジメント経験
2)グローバル規模のアカウントマネジメント経験(ビジネス戦略・P/L管理)
- 歓迎
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●operations experience within a BPO
●Successful track record in growing and inspiring large teams, with proven ability to select, attract, motivate, retain, and develop leaders and team members
●Successful track record of improving performance against quality, efficiency, and effectiveness metrics, and meeting/exceeding contractual service level performance requirements
●Experience of managing P&L, driving performance and growing businesses
●Strong customer service orientation and client management skills
●Experience with a matrix driven global organization
●Proven track record of building strong relationships with stakeholders
●Excellent communication, negotiation and conflict management skills
●Analytical acumen and the ability to streamline complex processes
●MBA/ PG Degree would be an advantage
- 雇用形態
- 正社員
- 勤務地
- 北海道または大阪府（本人希望により、いずれかをベースに出張対応いただきます）
- 勤務時間
- 9:00～18:00
- 年収・給与
- 700万円 ～ 1300万円
- 休日休暇
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年間休日122日(2022年度)
■完全週休2日制 ■慶弔休暇 ■有給休暇 ■産前・産後休暇
