IT ManagerYour role in this position is to supervise information technology operations related to the development, application, and launch of regenerative cell medicines, and to ensure proper and smooth implementation of these operations. If you deem it necessary, in the course of fulfilling your role, you will report it in writing to the Global Head of IT and provide your opinion on necessary measures. Your specific duties are as follows.
・Provide leadership and direction for scaling support for a rapidly growing APAC organization
・Manage on-premise and cloud IT infrastructure including ISP connections, networking hardware, remote office and video conference systems to ensure seamless user experience for team members spanning European HQ, satellite offices and remote employees
・Support security standards (antivirus, firewall, patching, two-factor authentication, access)
・Provide IT helpdesk services to internal customers by identifying, prioritizing, and confirming resolution of reported issues
・Embrace self-service, self-help and training methods by which employees can independently resolve problems, including developing an internal knowledge base
・Constantly evaluate the security of our existing IT operations and propose the implementation of scalable, industry-standard solutions to keep our team member data and intellectual property safe and secure
・Identify ways to streamline common processes and ensure we maximize value within the Global IT function
・Conduct Proof of Concept activities, delivery and technical solutions assessments as needed
・Work/collaborate with business function and global IT teams to shape solutions and manage backlog
・Maintain asset inventory, software purchases, licenses
・Team up with Global IT to develop and manage an IT strategy focused on "best in class" IT infrastructure and internal customer service for a distributed team
・Independently own and simultaneously drive multiple IT projects with guidance from Global IT
The ideal candidate will at least have a bachelor's degree. IT certifications will be appreciated but are not required. Native level of Japanese and ability to communicate in English for business purposes are also required.
1. 5+ years' experience in IT Operations or IT Support in a professional environment
2. Hardware: desktops, laptops, physical/virtual servers, data center
3. Operating Systems: Windows, macOS
4. Tools: Office365 Suite, Teams, SharePoint Online
5. Strong network fundamentals and support experience: network configurations, VPN, printing, etc.
6. Strong experience in working effectively and directly with all levels of an organization, including executives and non-technical audiences
7. Experience leading technical teams/vendors to deliver projects
8. Experience Project Management experience
Analyzes the situation, sets goals, and acts autonomously.
Boldly challenges inexperienced areas and turns curiosity into work while learning.
Clarifies various uncertainties and takes necessary actions quickly.
Flexibly responds to changes in priorities.
Communicates with related parties with various backgrounds.
Gains insight into the business environment and develops business plans with a bird's eye view.
Required degree: Bachelor
- Full-time employee
8~10 million JPY
(Experiences and skills will be considered)
Future career paths could include Senior Manager, IT ; Project Manager, IT or Associate Director, IT. You could also be stationed in the U.S. to take advantage of your knowledge and experience. At this point in time, we are working on the world's most advanced medical development with the Japanese market as the forerunner, so the ideal candidate will be a person who, based on the past experience, wants to learn, take on new challenges, and grow in a global environment.