募集要項
- 募集背景
- A worldwide manufacturer of luxury consumer goods is looking for a Customer Service Manager. The chosen candidate will be accountable for driving customer engagement success to support organic growth.
- 仕事内容
-
A worldwide manufacturer of luxury consumer goods is looking for a Customer Service Manager.Responsibilities:
* Enhance customer convenience by expanding current communication channels
* Ensure customer problems are resolved
* Assist with order deliveries, returns, and exchanges
* Conduct statistical analysis and create reports
* Use resources to ensure qualitative and quantitative goals are met
* Comply with the approved budget plan
Requirements:
* Bachelor's degree or above
* Demonstrable experience as a customer service manager, assistant manager, or in a supervisor role
* Expertise in customer service software, databases, and tools
* Understanding of latest industry trends
* Excellent troubleshooting skills
* Native level Japanese; business level English
- 応募資格
-
- 必須
- Demonstrable experience as a customer service manager, assistant manager, or in a supervisor role
- 歓迎
- 英語力必要。その他は詳細からご確認ください。
- 雇用形態
- Permanent
- 勤務地
- Tokyo
- 年収・給与
- JPY6,000,000.00 - JPY8,000,000.00 per annum
- 休日休暇
- 完全週休2日制, 土日祝日休み, 有給休暇