募集要項
- 仕事内容
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■Job Summary:
Define and lead CRM Strategy in Japan market, to develop strong customer funnel improving CRM KPIs, closely working with HQ. Implement CRM activations controlling budget, and to strengthen customer funnel both in size and quality, and engage customers with thorough understanding of customer insights and strong analytical skill.
This includes:
－Top VIC management via tailored approach and execution customized to each clients
－Strategic management of client file with constant analysis of CRM KPIs to develop strong customer funnel to contribute to top line sales.
■Responsibilities:
－Customer communication and contact planning
－Campaign Project Management
－Data collection / Data Analysis
－Client Communication
－Client Management
－Retail Operations
- 応募資格
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- 必須
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•Able to balance a clear strategic vision with a flexible and adaptive problem－solving attitude. With strong analytical skills to lead strategy development, as well as capability to understand customer insights
•5 years＋ experience in client development, CRM, other similar positions in industry
•Highly Analytical, confident in managing databases / figures to conduct data analysis
•Consumer focused, with good insight understanding skill to lead customer journey
•Excellent communication skill, proactive and able to conceive and drive projects forward with key team members and external parties both in Japan and in HQ both in Japanese and English
•Experience on digital CRM plus
•Experience in Retail business plus, not limited to luxury industry
- 雇用形態
- 正社員（試用期間：有）
- 勤務地
- 東京都
- 年収・給与
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600万円 ～ 1000万円
＋パフォーマンスボーナス
- 待遇・福利厚生
- 交通費支給、社員割引制度有、退職金制度、各種保険完備、屋内禁煙、等
- 休日休暇
- 完全週休二日制（土日）、祝日、有給休暇、育児・産前・産後休暇、介護休暇、等
