募集要項
- 募集背景
- Manager position for our IT infrastructure team in Japan. Along with the team management, also responsible for our IT infrastructure JP region which consists of the network, servers, datacenter, devices including user's computer and related applications. The successful candidate will have a customer-friendly attitude, good communication skills, ability to work with diverse teams, and an outgoing personality.
- 仕事内容
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Technical skill is needed, from general IT support knowledge including Microsoft related products, Windows, Macintosh, server administration, application administration, and deep understanding of some of these products.
Key Responsibilities:
・Management of our IT Japan infrastructure team.
・Support the team to prioritize the work, research, resolve, and respond to issues/problems/questions received and in accordance with standards and SLA’s.
・Support our business units on projects using IT in a flexible way.
・Support Global our Infrastructure team on projects, user support, and troubleshooting.
・Responsible for troubleshooting and maintaining of JP IT systems and peripherals to ensure the business continuity with the team.
・Tier 1 Service Desk management using a ticketing system, including workflow.
・Maintains current documentation, procedures, install docs to support knowledge sharing.
・Interact with internal and/or external escalation resources to resolve complex technical issues.
- 応募資格
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- 必須
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1.必須条件
5+ years of hands on experience and 3+ years of management experience with following:
・Excellent Customer Support skills
・Excellent organizational skills
・Able to handle and prioritize multiple projects
・Detailed Oriented
・Proactive
・Able to work in a fast-paced, changing environment
・Able to work in diverse environment.
・Must speak, read and write, fluently in English and in Japanese
- 歓迎
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5+ years of hands on experience and 3+ years of management experience with following:
・Excellent Customer Support skills
・Excellent organizational skills
・Able to handle and prioritize multiple projects
・Detailed Oriented
・Proactive
・Able to work in a fast-paced, changing environment
・Able to work in diverse environment.
・Must speak, read and write, fluently in English and in Japanese
- 募集年齢(年齢制限理由)
- 35歳~45歳位まで (特定年齢層の特定職種の労働者が相当程度少ないため)
- フィットする人物像
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5+ years of hands on experience and 3+ years of management experience with following:
・Excellent Customer Support skills
・Excellent organizational skills
・Able to handle and prioritize multiple projects
・Detailed Oriented
・Proactive
・Able to work in a fast-paced, changing environment
・Able to work in diverse environment.
・Must speak, read and write, fluently in English and in Japanese
- 雇用形態
- 正社員
- ポジション・役割
- Manager, IT Infrastructure
- 勤務地
- 東京支社(東京都新宿区)
- 勤務時間
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1日の標準労働時間を8時間とするフレックスタイム制度
コアタイム10:00~16:00(休憩60分)
- 年収・給与
- 600万円~800万円(時間外手当なし)
- 待遇・福利厚生
- 各種保険制度完備
- 休日休暇
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完全週休二日制、祝祭日、年間休日128日
・夏季休暇・年末年始休暇・GW休暇あり
- 選考プロセス
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1.書類選考
提出書類: 履歴書、職務経歴書及び英文レジュメ
2.面接 2回