募集要項
- 募集背景
- An exciting consumer goods company is searching for a Call Centre Manager. The candidate chosen for this role will be responsible for developing the customer service strategies to ensure high levels of customer retention.
- 仕事内容
-
An exciting consumer goods company is searching for a Call Centre Manager.Responsibilities:
* Develop call centre reports and assess data to identify process optimisation opportunities
* Oversee staff to ensure high service quality
* Handle operator inquiries and support operators as needed
* Define call centre budgets and KPIs
* Manage external call centre operations
* Lead the hiring, training, and mentoring of team members
Requirements:
* Bachelor's degree or above
* 7+ years of people management experience
* Computer and phone proficiency
* Strong IT skills
* CRM implementation experience is a plus
* English proficiency (TOEIC 700+)
- 応募資格
-
- 必須
- 7+ years of people management experience
- 歓迎
- 英語力必要。その他は詳細からご確認ください。
- 雇用形態
- Permanent
- 勤務地
- Tokyo
- 年収・給与
- JPY6,000,000.00 - JPY9,000,000.00 per annum
- 休日休暇
- 完全週休2日制, 土日祝日休み, 有給休暇
